This seems like it would be a no-brainer in pretty much any industry, but game-wise I'd think it was the player base rather than employees.
For example: the Hela change. When Brevik, Doomsaw and Ryolnir were the primary decision makers Hela was just fine. Now that all three are out and Asros, Chufmoney et al are in, Hela is suddenly considered game breaking and needed to be adjusted.
Why was it fine for all that time and now it isn't? Was it that too many players were abusing something? Was it that fundamental changes in the game itself necessitated this change? Or simply a corporate philosophy?
My main issue with it is that they let us all get used to playing a certain way for years then suddenly decide 'Nope.'
This isn't a complaint, mind you. Just borne of curiosity.